Privacy Policy
Effective Date: 09 January 2026
Website: egraphix.net
E-Graphix (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or use our services (including communication via WhatsApp Business).
1) Who We Are
E-Graphix provides professional CV/Resume writing & design services, cover letters, LinkedIn optimization, and related digital career services.
2) Information We Collect
We may collect the following types of information:
A) Information you provide directly
Contact details: name, phone number (including WhatsApp), email address
Order/service details: selected service package, job title/target country, preferences
Career information: work history, education, skills, certifications, achievements
Documents you share: existing CV, certificates, ID (only if you choose to share), images/screenshots
Messages you send: WhatsApp messages, emails, contact form messages, support requests
B) Information collected automatically (website)
Device & log data: IP address, browser type, device type, pages visited, time spent (typical analytics data)
Cookies: small files used to improve site performance and user experience (see Cookies section)
3) How We Use Your Information
We use your information to:
Provide and deliver our services (CV/resume, cover letter, LinkedIn optimization, revisions)
Communicate with you about orders, updates, and support (including via WhatsApp Business)
Verify requests, prevent fraud, and protect account/security
Improve our website, service quality, and customer experience
Send service-related announcements (e.g., process updates)
Send promotional messages only when you have given consent/opt-in, and you can opt-out anytime
4) WhatsApp Business Communication (Important)
We may communicate with you through WhatsApp Business (and, where applicable, WhatsApp Business API via service providers).
You are contacted on WhatsApp when you message us first, request a service, submit your number for contact, or otherwise provide permission to communicate.
We will respect any request to stop/opt-out (e.g., reply “STOP”) and will discontinue promotional communication.
We are responsible for obtaining required notices/permissions/consents and maintaining this published privacy policy.
We do not use WhatsApp data about a person for purposes other than what is reasonably necessary to support messaging and service delivery.
5) How We Share Your Information
We do not sell your personal information.
We may share information only in these cases:
A) Service providers (processors)
We may share limited information with trusted providers who help us run the business, such as:
Website hosting and security services
Cloud storage (for storing files you send, drafts, and deliverables)
Communication tools (WhatsApp Business, email services)
Analytics tools (to understand website performance)
Payment/transaction providers (if/when you pay through a provider)
These providers are permitted to use your information only to perform services for us.
B) Legal and safety reasons
We may disclose information if required by law, court order, or to protect rights, safety, or prevent fraud.
6) Sensitive Information (Please Avoid Sharing)
For your security, please do not send sensitive identifiers through chat (e.g., full bank card numbers, full financial account numbers, or sensitive ID details) unless we explicitly request and provide a secure method. WhatsApp policies also discourage requesting such sensitive identifiers.
7) Data Retention
We keep your information only as long as needed to:
deliver your service,
provide revisions/support,
maintain records for legitimate business needs.
Typical retention: up to 12 months after order completion (unless you request earlier deletion, or longer retention is needed for legal reasons).
8) Security
We use reasonable administrative and technical safeguards to protect your data, such as:
limiting access to authorized staff only,
secured storage and password-protected accounts,
safe handling practices for documents and customer data.
No method of transmission/storage is 100% secure, but we work to protect your information.
9) Your Choices & Rights
You can:
Request access, correction, or deletion of your data
Withdraw consent for marketing messages anytime
Opt-out on WhatsApp by replying “STOP”
To request any privacy action, contact us via our website contact form or the same WhatsApp number you used to communicate with us.
10) Cookies
We may use cookies to:
keep the website running smoothly,
understand visitor behavior (analytics),
improve website speed and user experience.
You can control cookies through your browser settings.
11) Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.
12) Children’s Privacy
Our services are not intended for children. We do not knowingly collect data from children.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
14) Contact Us
For privacy questions or data requests, contact us through:
Website: egraphix.net (Contact page)
WhatsApp: the official number displayed on our WhatsApp Business profile